Business Terms and Conditions

These Business Terms and Conditions apply to SABAI e-shop at http://eshop.sabai.cz/ operated by sabia s.r.o. and to SABAI customers (merchandise buyers). These Business Terms and Conditions are governed by effective Czech and EU laws.

  1. Merchandise Orders:

To order merchandise you must fill out and send in the order form at  http://eshop.sabai.cz/. The seller may request an order confirmation (authorization). A merchandise order is a purchase contract proposal. The contract is executed and becomes binding for both parties when you pay the seller for the merchandise you ordered. An order acceptance confirmation, order recapitulation, total price and payment instructions will be immediately sent to your e-mail address.

  1. Delivery and Payment Terms:

Once your order is sent in, it will be registered and your order recapitulation, variable symbol for payment, payment amount, including postage, and banking details will be sent to your e-mail.

Your ordered merchandise will be sent by registered mail through Česká pošta a.s.

You can pay for your merchandise as follows:

a/ with your payment card or by money transfer to our account no. 51-0932790217/0100 at KB bank within five days of receipt of information necessary to pay for your ordered merchandise. Your payment must always include the assigned variable symbol (order number). As soon as your payment is credited to our account, we will send your merchandise through Česká pošta a.s. within two days of your payment.

b/ by COD – we will send your merchandise through Česká pošta a.s.

  1. Delivery Term:

We keep a stock of SABAI gift certificates and so we are able to send them to you once you pay or you can pick them up in person in one of our stores.

  1. Merchandise Returns:

If you are a private person, you can withdraw from the contract no later than 14 days after you received the merchandise (in compliance with Act no. 367/2000). In such a case, we would like to ask you to:

  • send a written Contract Withdrawal Request to the operator’s address (specify your order number, purchase date and your account number where your refund is to be remitted)
    • the merchandise must not be damaged and must be in its original packaging, unused and complete (i.e. accessories, warranty certificate, etc.)
    • you must submit the original purchase receipt
    • you should not send the merchandise by COD
    • we recommend insuring merchandise
  • return the merchandise in person to SABAI Slovanský dům , Na Příkopě 22, Prague 1 or SABAI Brno, Pekařská 7, Brno

Once you followed the aforementioned requirements for returning merchandise, the money will be refunded to your account no later than 10 workdays after we received the merchandise.

The refund will not include the cost of transport and shipping fees.

In the case that you do not follow the aforementioned requirements /e.g. you return the merchandise without the properly filled-out Contract Withdrawal Request/, your contract withdrawal will be disregarded and the merchandise will be sent back to you at your expense.

  1. Order Cancellation:

The seller reserves the right to cancel an order for merchandise, the production or delivery of which has been discontinued. In such a case, the seller will contact you immediately. In the case that you have already paid for the merchandise, the payment will be remitted to your account as soon as possible.

  1. Complaints:

You must immediately check the delivered merchandise and report any apparent defect the very next day at the latest. All later complaints will be disregarded.
In the case that you pick up the merchandise at the store, you must immediately check it and show any apparent defect immediately to a sales assistant. All later complaints will be disregarded.
In the case that your complaint is substantiated, please fill out the complaint form and send the merchandise to the operator’s address (including your order number, purchase date, tax document, warranty certificate and a detailed description of defects). The merchandise must not be damaged and must be in its original packaging, unused and complete.
Your complaint will be handled within 30 days of its filing (unless the seller and you agree otherwise).

  1. Warranty:

Gift certificates are valid for one year. If you received a gift certificate, you can use it for the service shown on the gift certificate or you can choose another service and pay the difference. You cannot choose a cheaper service and request a refund. You will receive gift certificate terms and conditions together with your gift certificate, and it is in your best interest to follow them.

  1. Postage and Packing Fees

Postage is charged based on the tariffs of Česká pošta a.s.
Packing costs for an entire shipment is a FIXED fee of 10 CZK, which is added to the final price of merchandise.

If you order merchandise worth over 3,000 CZK, you will not pay any postage or packing fees for transportation within the CR!

 

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